Independent technical audit

tidio.com

Overall AI readiness score

A combined result across all audit signals.

Average

AI readiness audit: 7/21/2026Public technical data

Overall AI readiness assessment

How ready tidio.com is for AI systems

63/100

Tidio was independently audited by llmsmap. tidio.com currently scores 63/100 for AI readiness. The result combines AI-specific files, crawler policy, sitemap discovery, structured homepage data, and—when available—the mobile Google Lighthouse technical profile.

Audit context

llms.txt is accessible and contains 3,050 tokens. No accessible llms-full.txt was detected, so deeper context still has to be assembled from regular pages. No separate ai.txt policy was detected; it is optional, but can clarify training, retrieval, and attribution preferences.

robots.txt is available. 11 of 11 tracked AI bots are not blocked. Declared sitemaps: 2. No Schema.org type was detected on the homepage. 0 OpenGraph tags were found and markup completeness is 0%, leaving more entity interpretation to crawlers.

The mobile Lighthouse profile adds Performance 34/100, Accessibility 92/100, Best Practices 77/100, SEO 100/100, and experimental Agentic Browsing 67/100. These signals have a limited weight: they complement rather than replace llms.txt, robots.txt, and structured-data checks.

Confirmed strengths

Accessible llms.txt
2 sitemap declarations

Priority improvements

1Add llms-full.txt for richer first-party context.
2Add JSON-LD for the organisation, website, and core entities.
3Complete OpenGraph and canonical homepage metadata.
4Reduce mobile rendering delay and main-thread work.

llms.txt tokens3,050

llms-full.txt tokens38,418

ai.txt

sitemap.xml

Google Lighthouse technical profile

A mobile Lighthouse measurement. Google’s experimental Agentic Browsing category is explained separately and does not replace the broader llmsmap AI-readiness score.

Mobile · Lighthouse

Performance

Accessibility

Best Practices

100

Technical SEO

Agentic Browsing

What these results mean

Mobile performance is 34/100, with the largest visible content block appearing in 16.1 s and the browser main thread blocked for 1,200 ms. Layout shift was 0. The main thread is where the browser runs JavaScript, calculates layout, and paints the page; long work there delays both user input and browser-agent actions.

Accessibility scored 92/100, Best Practices 77/100, and technical SEO 100/100. The experimental Agentic Browsing category scored 67/100. It measures signals Google currently tests for software agents and is shown separately from the llmsmap AI-readiness score.

Free the main thread and accelerate the first view

Split long JavaScript tasks, defer non-critical scripts and styles, and shorten blocking request chains. This helps the primary content appear sooner and makes controls usable earlier.

Reduce code that loads without helping the page

Remove unused CSS and JavaScript, load heavy widgets on demand, and limit third-party scripts. Less code means less parsing and background work on the device.

Optimise images and their loading order

Serve correctly sized modern formats, prioritise the primary visual, and lazy-load content below the first viewport.

Reduce network delay

Improve server response time, remove unnecessary redirects and repeat downloads, and use compression, caching, and selective preconnect hints.

FCP5.9 s

First content

LCP16.1 s

Main content

CLS0

Layout stability

TBT1,200 ms

Blocking time

SI8.4 s

Visual speed

Metric glossary

FCP · First content: When the first text or image appeared on screen.
LCP · Main content: When the largest visible element in the first viewport rendered.
CLS · Layout stability: How much content shifted unexpectedly while loading; lower is better.
TBT · Blocking time: How long the browser main thread could not respond quickly to input.
SI · Visual speed: How quickly the visible viewport filled with content.

7/21/2026Lighthouse 13.4.0Mobile profile

AI readiness checks

Machine-readable files, crawler policy, discovery, and homepage markup.

llms.txt

File found and accessible

https://www.tidio.com/llms.txt

llms-full.txt

Full version was not found

ai.txt

ai.txt file was not found

robots.txt

File found

https://tidio.com/robots.txt

Sitemap in robots.txt2

2 sitemaps found

Schema.org (JSON-LD)

Schema.org markup was not found on the homepage

OpenGraph

OpenGraph tags were not found on the homepage

AI bot access

Based on robots.txt analysis

GPTBotNot mentioned

OAI-SearchBotNot mentioned

ChatGPT-UserNot mentioned

Google-ExtendedNot mentioned

ClaudeBotNot mentioned

Claude-SearchBotNot mentioned

Claude-UserNot mentioned

BytespiderNot mentioned

CCBotNot mentioned

PerplexityBotNot mentioned

Perplexity-UserNot mentioned

Sitemaps

Declared discovery routes for crawlers and agents.

https://www.tidio.com/sitemap/sitemap.xml https://www.tidio.com/sitemap_index.xml

# Tidio
> Tidio is a customer support software suite comprising live chat, chatbot, AI chatbot (AI agent), help desk, and ticketing features. Tidio integrates with websites, ecommerce platforms (such as Shopify and WooCommerce), communications channels (such as Facebook Messenger, Instagram, and WhatsApp), and other tools to provide automated, enhanced customer service.


Learn more about the Tidio customer service platform:


## About Tidio
- [Tidio Homepage](https://www.tidio.com/)
- [About Tidio](https://www.tidio.com/about/): Learn about Tidio, the B2B SaaS company behind customer service software.
  - [About Lyro](https://www.tidio.com/blog/lyro-conversational-ai/): Meet Lyro, the AI agent for customer service
- [Tidio Pricing](https://www.tidio.com/pricing/): See how much Tidio costs.
  - [Tidio Premium Plans](https://www.tidio.com/tidio-premium/): Find out more about Tidio Premium.


## Access
- [Log In](https://www.tidio.com/panel/login): Log into your Tidio account.
- [Sign Up](https://www.tidio.com/panel/register): Register a new Tidio account.


## Demos
- [Lyro AI Agent Playground](https://www.tidio.com/ai-agent/playground/): Experience Lyro, Tidio’s AI agent in action.
- [Watch Tidio Demo](https://www.tidio.com/watch-demo/): Watch a video demo of Tidio.


## Tidio Comparisons
- [Tidio vs. Gorgias](https://www.tidio.com/vs/gorgias/)
- [Tidio vs. Intercom](https://www.tidio.com/vs/intercom/)
- [Tidio vs. LiveChat](https://www.tidio.com/vs/live-chat/)
- [Tidio vs. Zendesk](https://www.tidio.com/vs/zendesk/)


## Features
- [All Features Overview](https://www.tidio.com/features/)


### Core Features 
- [Lyro](https://www.tidio.com/ai-agent/): AI agent for customer service and conversational AI chatbot
- [Flows](https://www.tidio.com/flows/): Automation and rule-based chatbot builder
- [Help Desk](https://www.tidio.com/help-desk/): Help desk software
- [Live Chat](https://www.tidio.com/live-chat/): Live chat software for websites
- [Ticketing System](https://www.tidio.com/ticketing/)


### Additional Features
- [Analytics Dashboard](https://www.tidio.com/analytics/)
- [Visitors List Tool](https://www.tidio.com/visitors-list/)


### Features by Use Case
- [Tidio for Ecommerce](https://www.tidio.com/industry/ecommerce/)
- [Tidio for Customer Service](https://www.tidio.com/solutions/customer-service/)
- [Tidio for Marketing and Sales](https://www.tidio.com/solutions/marketing-and-sales/)


## Integrations
- [All Integrations](https://www.tidio.com/integrations/): See how Tidio can integrate with your technology stack.


### Channel Integrations
- [Instagram Integration](https://www.tidio.com/integrations/instagram/)
- [Messenger Integration](https://www.tidio.com/integrations/messenger/)
- [WhatsApp Integration](https://www.tidio.com/integrations/whatsapp/)
- [Shared Inbox](https://www.tidio.com/shared-inbox/)
- [Multichannel Communication](https://www.tidio.com/multichannel/)


### Platform Integrations
- [BigCommerce Integration](https://www.tidio.com/integrations/bigcommerce/)
- [Ecwid Integration](https://www.tidio.com/integrations/ecwid/)
- [Shopify Integration](https://www.tidio.com/integrations/shopify/)
- [WordPress Integration](https://www.tidio.com/integrations/wordpress/)
- [PrestaShop Integration](https://www.tidio.com/integrations/prestashop/)
- [Shopware Integration](https://www.tidio.com/integrations/shopware/)
- [Squarespace Integration](https://www.tidio.com/integrations/squarespace/)
- [Weebly Integration](https://www.tidio.com/integrations/weebly/)
- [Wix Integration](https://www.tidio.com/integrations/wix/)


## Pricing


| Plan | Description | Price |
| --- | --- | --- |
| Free | For solo entrepreneurs. | 0 USD/mo. |
| Starter | Ideal for small businesses focused on enhancing customer satisfaction via live chat support. | 24.17 USD/mo. |
| Growth | Ideal for teams of all sizes prioritizing customer service as their competitive advantage. | Starts at 49.17 USD/mo. |
| Plus | For businesses requiring better limits, additional integrations, advanced features, and premium support. | Starts at 749 USD/mo. |
| Premium | For more complex businesses. | Starts at 2999 USD/mo. |


| Feature Category | Feature | Free | Starter | Growth | Plus | Premium |
| --- | --- | --- | --- | --- | --- | --- |
| Customer Support Quota | Billable conversations | 50 | 100 | 250 (up to 2000 via upgrade) | Custom | Unlimited |
| Customer Support Quota | Seats | 10 | 10 | 10 | Custom | Custom |
| Live Chat & Ticketing | Live Chat | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat & Ticketing | Help Desk | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat & Ticketing | Email management system | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat & Ticketing | Live video calls | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lyro AI Agent | Lyro AI Agent conversations | 50 free (50–300 via upgrade) | 50 free (50–300 via upgrade) | 50 free (50–300 via upgrade) | Custom | Custom |
| Lyro AI Agent | Lyro AI Agent tasks | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lyro AI Agent | FAQ upload | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lyro AI Agent | FAQ scraper | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lyro AI Agent | Website scraper | ✓ | ✓ | ✓ | ✓ | ✓ |
| Lyro AI Agent | Lyro Connect | ✗ | ✗ | ✗ | ✓ | ✓ |
| Lyro AI Agent | Lyro custom name | ✗ | ✗ | ✗ | ✓ | ✓ |
| Lyro AI Agent | Lyro product recommendation | available via upgrade to 50–300 Lyro AI Agent conversations | available via upgrade to 50–300 Lyro AI Agent conversations | available via upgrade to 50–300 Lyro AI Agent conversations | ✓ | ✓ |
| Flows | Visitors reached via Flows | 100 free, 2k–100k via upgrade | 100 free, 2k–100k via upgrade | 100 free, 2k–100k via upgrade | Custom | Custom |
| Flows | Sales Flows templates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Flows | FAQ Flows templates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Flows | Visual Flows builder | ✓ | ✓ | ✓ | ✓ | ✓ |
| Features | Tidio AI reply assistant | ✓ | ✓ | ✓ | ✓ | ✓ |
| Features | Basic analytics | ✓ | ✓ | ✓ | ✓ | ✓ |
| Features | Live visitors list | ✗ | ✓ | ✓ | ✓ | ✓ |
| Features | Operating hours | ✗ | ✓ | ✓ | ✓ | ✓ |
| Features | Chat page | ✗ | ✓ | ✓ | ✓ | ✓ |
| Features | Advanced analytics | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Live typing | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Viewed pages history | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Visitors info | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Visitor notes | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Automatic response | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Automatic chat assignment | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Automated satisfaction survey | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Automated conversation solving | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Macros | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Permissions | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Native Shopify actions | ✗ | ✗ | ✓ | ✓ | ✓ |
| Features | Multiproject | ✗ | ✗ | ✗ | ✓ | ✓ |
| Features | Departments | ✗ | ✗ | ✗ | ✓ | ✓ |
| Features | Multilanguage | ✗ | ✗ | ✗ | ✓ | ✓ |
| Features | OpenAPI | ✗ | ✗ | ✗ | ✓ | ✓ |
| Integrations | Messenger | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Instagram | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | WhatsApp | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Email | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | ActiveCampaign | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Adobe Commerce | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Agile CRM | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Brevo | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Drupal | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Ecwid | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Google Analytics (GA4) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Google Tag Manager | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | HubSpot | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Jimdo | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Joomla | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Judge.me | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Klaviyo | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Mailchimp | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | MailerLite | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Omnisend | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | OpenAPI | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | OpenCart | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Pipedrive | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | PrestaShop | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Salesforce | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | SendInBlue | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Shift4Shop | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Shopify | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Shopware | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Site123 | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Squarespace | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Webydo | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Weebly | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Wix | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | WooCommerce | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | WordPress | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Zapier | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Zendesk | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Zendesk Sell | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Zoho CRM | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations | Custom integrations | ✗ | ✗ | ✗ | ✗ | ✓ |
| Apps | Desktop app | ✓ | ✓ | ✓ | ✓ | ✓ |
| Apps | Mobile app | ✓ | ✓ | ✓ | ✓ | ✓ |
| Services | Support over email | ✓ | ✓ | ✓ | ✓ | ✓ |
| Services | Support over live chat | ✗ | ✓ | ✓ | ✓ | ✓ |
| Services | Flows building & strategy assistance | ✗ | ✗ | ✗ | ✓ | ✓ |
| Services | Dedicated Success Manager | ✗ | ✗ | ✗ | ✓ | ✓ |
| Services | Training sessions | ✗ | ✗ | ✗ | ✓ | ✓ |
| Services | Account reviews | ✗ | ✗ | ✗ | ✓ | ✓ |
| Services | Priority Service + Premium Support | ✗ | ✗ | ✗ | ✗ | ✓ |
| Services | Super admin role | ✗ | ✗ | ✗ | ✗ | ✓ |
| Services | Analysis & monitoring | ✗ | ✗ | ✗ | ✗ | ✓ |
| Services | Lyro as a managed service | ✗ | ✗ | ✗ | ✗ | ✓ |
| Customization | Widget customization | ✓ | ✓ | ✓ | ✓ | ✓ |
| Customization | No Tidio branding | ✗ | ✗ | Add-on (16.67 USD/mo.) | ✓ | ✓ |
| Customization | Custom branding | ✗ | ✗ | ✗ | ✓ | ✓ |


### "Lyro AI conversations" upgrade


| Conversations | Price (USD/mo.) |
| ------------- | ---------------- |
| 50            | 32.50            |
| 100           | 62.50            |
| 150           | 91.67            |
| 200           | 116.67           |
| 300           | 175.00           |


### "Visitors reached with Flows" upgrade


| Visitors Reached | Price (USD/mo.) |
| ---------------- | ---------------- |
| 2,000            | 24.17            |
| 3,000            | 32.50            |
| 5,000            | 40.83            |
| 10,000           | 57.50            |
| 15,000           | 70.83            |
| 20,000           | 82.50            |
| 30,000           | 99.17            |
| 40,000           | 115.83           |
| 50,000           | 140.83           |
| 75,000           | 199.17           |
| 100,000          | 249.17           |


## Resources
- [Tidio Blog](https://www.tidio.com/blog/)
- [Resources](https://www.tidio.com/resources/)
- [ROI and Automation Calculators](https://www.tidio.com/resources/calculators/)
- [Flow Builder Calculator](https://www.tidio.com/resources/calculators/flows/)
- [Tidio ROI Calculator](https://roi-calculator.tidio.com/)
- [Case Studies](https://www.tidio.com/customers/)
- [Ebooks](https://www.tidio.com/resources/ebooks/)


## Contact
- [Contact](https://www.tidio.com/contact/): Get in touch with Tidio and its support team.
- [Contact Sales](https://www.tidio.com/contact-sales/): Book a demo and talk to sales.


## Help
- [Help Center](https://help.tidio.com/hc/en-us): Help articles and frequently asked questions.
- [Tidio Academy](https://academy.tidio.com/): Courses on Tidio and customer support.
- [Resources for Developers](https://academy.tidio.com/): API, SDK, and other documentation.


## Partnerships
- [Affiliate Program](https://www.tidio.com/partners/affiliate/)
- [Referral Program](https://www.tidio.com/partner-referral/)
- [Partner Program](https://www.tidio.com/partners/)


## Legal
- [Privacy Policy](https://www.tidio.com/privacy-policy/)
- [Security Policy](https://www.tidio.com/security-policy/)
- [Security Practices](https://www.tidio.com/security/)
- [Terms of Service](https://www.tidio.com/terms/)

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Added 7/19/2026