docs.deepconverse.com

# Docs

## Docs

- [What is DeepConverse?](https://docs.deepconverse.com/product-docs/what-is-deepconverse.md): DeepConverse is a Customer Support Automation platform helping organizations scale their support using AI and Automation
- [Basics](https://docs.deepconverse.com/product-docs/chatbots/basics.md)
- [Building chatbot intents](https://docs.deepconverse.com/product-docs/chatbots/basics/building-chatbot-intents.md)
- [Intent action responses](https://docs.deepconverse.com/product-docs/chatbots/basics/intent-action-responses.md)
- [Chatbot Persistence mode](https://docs.deepconverse.com/product-docs/chatbots/basics/chatbot-persistence-mode.md)
- [Publishing changes](https://docs.deepconverse.com/product-docs/chatbots/basics/publishing-changes.md)
- [Advanced Functionality](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality.md)
- [Connection Override](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/connection-override.md)
- [User Identity Verification](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/user-identity-verification.md): Verify the identity of users
- [Announcements](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/announcements.md)
- [Channel Specific Functionality](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality.md)
- [Zendesk Sunshine Conversations](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-sunshine-conversations.md)
- [How to handle image and file uploads in Zendesk Sunshine Conversations?](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-sunshine-conversations/how-to-handle-image-and-file-uploads-in-zendesk-sunshine-conversations.md)
- [Zendesk Chat (Classic)](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-chat-classic.md)
- [How to handoff conversations to Zendesk Chat (Classic) ?](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality/zendesk-chat-classic/how-to-handoff-conversations-to-zendesk-chat-classic.md)
- [Calendly](https://docs.deepconverse.com/product-docs/chatbots/advanced-functionality/channel-specific-functionality/calendly.md)
- [Branding](https://docs.deepconverse.com/product-docs/chatbots/branding.md)
- [Deploy](https://docs.deepconverse.com/product-docs/chatbots/deploy.md)
- [Chatbot Versioning](https://docs.deepconverse.com/product-docs/chatbots/deploy/chatbot-versioning.md)
- [iOS SDK](https://docs.deepconverse.com/product-docs/chatbots/deploy/ios-sdk.md)
- [iOS (Custom Webview)](https://docs.deepconverse.com/product-docs/chatbots/deploy/ios-sdk/ios-custom-webview.md)
- [Android SDK](https://docs.deepconverse.com/product-docs/chatbots/deploy/android-sdk.md)
- [Adding widget to your Zendesk Help Center](https://docs.deepconverse.com/product-docs/chatbots/deploy/adding-widget-to-your-zendesk-help-center.md)
- [Adding widget to your website](https://docs.deepconverse.com/product-docs/chatbots/deploy/adding-widget-to-your-website.md)
- [Custom Initialization and Passing Metadata](https://docs.deepconverse.com/product-docs/chatbots/deploy/custom-initialization-and-passing-metadata.md)
- [Open chatbot via Javascript](https://docs.deepconverse.com/product-docs/chatbots/deploy/open-chatbot-via-javascript.md)
- [Adding widget to your Shopify Store](https://docs.deepconverse.com/product-docs/chatbots/deploy/adding-widget-to-your-shopify-store.md)
- [Adding the widget to Shopify via the Theme editor embed block](https://docs.deepconverse.com/product-docs/chatbots/deploy/adding-widget-to-your-shopify-store/adding-the-widget-to-shopify-via-the-theme-editor-embed-block.md)
- [Localization](https://docs.deepconverse.com/product-docs/chatbots/localization.md): Translate chatbot content to multiple languages
- [Customizations](https://docs.deepconverse.com/product-docs/chatbots/customizations.md)
- [Adding a link to your Privacy Policy in Chatbot window](https://docs.deepconverse.com/product-docs/chatbots/customizations/adding-a-link-to-your-privacy-policy-in-chatbot-window.md)
- [Getting Started with Voice Bots](https://docs.deepconverse.com/product-docs/voice-bot/getting-started-with-voice-bots.md)
- [Voice Bot Architecture](https://docs.deepconverse.com/product-docs/voice-bot/voice-bot-architecture.md)
- [Supported use cases for Voice Bot](https://docs.deepconverse.com/product-docs/voice-bot/supported-use-cases-for-voice-bot.md)
- [Setup and Configuration](https://docs.deepconverse.com/product-docs/voice-bot/setup-and-configuration.md)
- [Setup Zendesk email and ticket automation](https://docs.deepconverse.com/product-docs/ticket-automation/setup-zendesk-email-and-ticket-automation.md)
- [Building Guides](https://docs.deepconverse.com/product-docs/guides/building-guides.md)
- [Guide Theme Customization](https://docs.deepconverse.com/product-docs/guides/guide-theme-customization.md)
- [Embedding Guides on your website](https://docs.deepconverse.com/product-docs/guides/embedding-guides-on-your-website.md)
- [Embedding Guides in Chatbots](https://docs.deepconverse.com/product-docs/guides/embedding-guides-in-chatbots.md)
- [How to copy Guides across sites](https://docs.deepconverse.com/product-docs/guides/how-to-copy-guides-across-sites.md)
- [What is the Conversation Flow Builder?](https://docs.deepconverse.com/product-docs/conversational-flow-builder/what-is-the-conversation-flow-builder.md)
- [Assign Parameters in Conversations](https://docs.deepconverse.com/product-docs/conversational-flow-builder/assign-parameters-in-conversations.md)
- [Predefined Parameters](https://docs.deepconverse.com/product-docs/conversational-flow-builder/assign-parameters-in-conversations/predefined-parameters.md)
- [How to use Rules in Conversations](https://docs.deepconverse.com/product-docs/conversational-flow-builder/how-to-use-rules-in-conversations.md)
- [Conversation Blocks](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks.md)
- [Question](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/question.md)
- [Salesforce Blocks](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks.md)
- [Agent Availability Block](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks/agent-availability-block.md)
- [Live Agent Handover](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/salesforce-blocks/live-agent-handover.md): Handoff to Salesforce support agents using Live Agent Rest API
- [Guide Blocks](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks.md)
- [Guide Step (Guide Flow)](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/guide-step-guide-flow.md)
- [Solved Block](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/solved-block.md)
- [Unsolved Block](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/unsolved-block.md)
- [Guide (Chatbot)](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/guide-blocks/guide-chatbot.md)
- [HTTP Request](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/http-request.md)
- [Client Events](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/client-events.md)
- [Policy](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/policy.md): Make use of Large Language models to provide Conversational reasoning and task execution
- [Zendesk Sunshine Conversations Handoff (In Widget)](https://docs.deepconverse.com/product-docs/conversational-flow-builder/conversation-blocks/zendesk-sunshine-conversations-handoff-in-widget.md)
- [Data Tables](https://docs.deepconverse.com/product-docs/conversational-flow-builder/data-tables.md)
- [How to read or search data from Data Tables?](https://docs.deepconverse.com/product-docs/conversational-flow-builder/data-tables/how-to-read-or-search-data-from-data-tables.md)
- [Chatbot Analytics](https://docs.deepconverse.com/product-docs/analytics/chatbot-analytics.md)
- [Viewing Chat Conversations](https://docs.deepconverse.com/product-docs/analytics/viewing-chat-conversations.md)
- [Message Viewer](https://docs.deepconverse.com/product-docs/analytics/message-viewer.md): Deep dive into the messages
- [Integrating with Google Analytics](https://docs.deepconverse.com/product-docs/analytics/integrating-with-google-analytics.md)
- [Export API](https://docs.deepconverse.com/product-docs/analytics/export-api.md)
- [Conversations Endpoint](https://docs.deepconverse.com/product-docs/analytics/export-api/conversations-endpoint.md)
- [Messages Endpoint](https://docs.deepconverse.com/product-docs/analytics/export-api/messages-endpoint.md)
- [Supported Integrations](https://docs.deepconverse.com/product-docs/integrations/supported-integrations.md): Connect to your CRM, e-commerce and other business systems
- [Zendesk](https://docs.deepconverse.com/product-docs/integrations/supported-integrations/zendesk.md)
- [Zendesk Sunshine Conversations](https://docs.deepconverse.com/product-docs/integrations/supported-integrations/zendesk-sunshine-conversations.md)
- [Salesforce](https://docs.deepconverse.com/product-docs/integrations/supported-integrations/salesforce.md)
- [Gorgias](https://docs.deepconverse.com/product-docs/integrations/supported-integrations/gorgias.md)
- [Adding Users](https://docs.deepconverse.com/product-docs/account/adding-users.md): How to add new users to the dashboard
- [Permissions and Roles](https://docs.deepconverse.com/product-docs/account/permissions-and-roles.md): How to configure role based access control
- [Multiple Sites](https://docs.deepconverse.com/product-docs/account/multiple-sites.md): Create different sites for business units, test and production environments
- [DeepConverse Public IPs](https://docs.deepconverse.com/product-docs/security/deepconverse-public-ips.md)
- [Subprocessors](https://docs.deepconverse.com/product-docs/security/subprocessors.md)
- [Data Request Policy](https://docs.deepconverse.com/product-docs/security/data-request-policy.md)
- [Technical and Organizational Security Measures](https://docs.deepconverse.com/product-docs/security/technical-and-organizational-security-measures.md)
- [Reporting Security Vulnerabilities](https://docs.deepconverse.com/product-docs/security/reporting-security-vulnerabilities.md)
- [Log4Shell Vulnerability](https://docs.deepconverse.com/product-docs/security/reporting-security-vulnerabilities/log4shell-vulnerability.md)
- [Generative AI - Technical Security Measures](https://docs.deepconverse.com/product-docs/security/generative-ai-technical-security-measures.md)
- [Contacting Support](https://docs.deepconverse.com/product-docs/support/contacting-support.md)
- [Service Levels and Response Times](https://docs.deepconverse.com/product-docs/support/service-levels-and-response-times.md)
- [Platform Stability](https://docs.deepconverse.com/product-docs/support/platform-stability.md)