docs.chatknow.com

# ChatKnow

## ChatKnow

- [ChatKnow产品说明书](https://docs.chatknow.com/chatknow-chan-pin-shuo-ming-shu.md): ChatKnow专业级出海SCRM平台  融汇世界，言畅四方
- [新手必读](https://docs.chatknow.com/ru-men-zhi-nan/xin-shou-bi-du.md)
- [常见问题](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti.md)
- [客户端FAQ](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq.md)
- [翻译](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/fan-yi.md)
- [导出对话](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/dao-chu-dui-hua.md)
- [对话管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/dui-hua-guan-li.md)
- [消息群发](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/xiao-xi-qun-fa.md)
- [多开](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/duo-kai.md)
- [快捷回复](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/ke-hu-duan-faq/kuai-jie-hui-fu.md)
- [会员端FAQ](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq.md)
- [内控管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li.md)
- [敏感行为监控](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li/min-gan-xing-wei-jian-kong.md)
- [敏感词监控](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/nei-kong-guan-li/min-gan-ci-jian-kong.md)
- [自动回复](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/zi-dong-hui-fu.md)
- [工单](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/gong-dan.md)
- [群组工单](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/qun-zu-gong-dan.md): 群组进粉统计不再繁琐，ChatKnow 新工具助力快速精准计数！在多群组管理和粉丝增长监控的过程中，传统的统计方式常常面临效率低下、数据不精准的问题。了解决这一痛点，ChatKnow 在原有的社交账号进粉计数的基础上，推出了全新的群组进粉计数器，让群组管理者可以更轻松、更精准地掌握进粉动态，提升运营效率。
- [粉丝管理](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li.md)
- [进粉相关](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li/jin-fen-xiang-guan.md)
- [分流链接](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/fen-si-guan-li/fen-liu-lian-jie.md)
- [端口](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou.md)
- [在线/占用/剩余/套餐总端口介绍](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zai-xian-zhan-yong-sheng-yu-tao-can-zong-duan-kou-jie-shao.md)
- [主号是什么？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zhu-hao-shi-shen-me.md)
- [端口数不足怎么处理？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/duan-kou-shu-bu-zu-zen-me-chu-li.md)
- [什么情况下会释放端口？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/shen-me-qing-kuang-xia-hui-shi-fang-duan-kou.md)
- [追加端口怎么收费？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/zhui-jia-duan-kou-zen-me-shou-fei.md)
- [如何增加端口？](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/duan-kou/ru-he-zeng-jia-duan-kou.md)
- [计数器](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/ji-shu-qi.md)
- [会员套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can.md)
- [免费版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/mian-fei-ban-tao-can.md)
- [字符版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/zi-fu-ban-tao-can.md)
- [标准版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/biao-zhun-ban-tao-can.md)
- [专业版套餐](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/hui-yuan-tao-can/zhuan-ye-ban-tao-can.md)
- [激活码](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/ji-huo-ma.md)
- [聊天存档](https://docs.chatknow.com/ru-men-zhi-nan/chang-jian-wen-ti/hui-yuan-duan-faq/liao-tian-cun-dang.md)
- [ChatKnow工单使用教程](https://docs.chatknow.com/ru-men-zhi-nan/chatknow-gong-dan-shi-yong-jiao-cheng.md)
- [工单详情功能介绍](https://docs.chatknow.com/ru-men-zhi-nan/chatknow-gong-dan-shi-yong-jiao-cheng/gong-dan-xiang-qing-gong-neng-jie-shao.md)
- [ChatKnow快速入门图文教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng.md)
- [准备工作](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zhun-bei-gong-zuo.md)
- [下载安装](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/xia-zai-an-zhuang.md)
- [注册登录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zhu-ce-deng-lu.md)
- [购买套餐](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/gou-mai-tao-can.md)
- [创建激活码、员工在桌面端登号](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/chuang-jian-ji-huo-ma-yuan-gong-zai-zhuo-mian-duan-deng-hao.md)
- [设置激活码登录密码](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-ji-huo-ma-deng-lu-mi-ma.md)
- [设置话术（素材入库、公共/个人话术）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-hua-shu-su-cai-ru-ku-gong-gong-ge-ren-hua-shu.md)
- [员工使用桌面端功能教程：](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-shi-yong-zhuo-mian-duan-gong-neng-jiao-cheng.md)
- [设置聊天翻译](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-liao-tian-fan-yi.md)
- [自动回复（好友通过后/关键词）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zi-dong-hui-fu-hao-you-tong-guo-hou-guan-jian-ci.md)
- [员工打客户标签](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-da-ke-hu-biao-qian.md)
- [员工填客户信息、跟进记录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-tian-ke-hu-xin-xi-gen-jin-ji-lu.md): ChatKnow SCRM 的专业套餐和标准套餐支持客户画像共享，主账号下的某个社交平台，对同一个联系人，所有开启共享的激活码可以看到和使用彼此备注的客户信息。注意：不共享的数据切换到共享时，原有的备注会隐藏。切换到不公享状态可见。
- [快速筛选出目标用户、批量群发消息、修改未读状态、随机发送一条消息](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/kuai-su-shai-xuan-chu-mu-biao-yong-hu-pi-liang-qun-fa-xiao-xi-xiu-gai-wei-du-zhuang-tai-sui-ji-fa-so.md)
- [导出WhatsApp、Telegram账号数据](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/dao-chu-whatsapptelegram-zhang-hao-shu-ju.md)
- [会话迁移](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/hui-hua-qian-yi.md)
- [计数器教程：流量主使用教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ji-shu-qi-jiao-cheng-liu-liang-zhu-shi-yong-jiao-cheng.md)
- [计数器教程：广告主使用教程](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ji-shu-qi-jiao-cheng-guang-gao-zhu-shi-yong-jiao-cheng.md)
- [全部员工激活码权限](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ji-huo-ma-quan-xian.md)
- [群标签管理+统计](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ji-huo-ma-quan-xian/qun-biao-qian-guan-li-+-tong-ji.md)
- [全部员工营销账号](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-yuan-gong-ying-xiao-zhang-hao.md)
- [全部客户线索（可看客户分布+质量）](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-ke-hu-xian-suo-ke-kan-ke-hu-fen-bu-+-zhi-liang.md): 注意：只有开启了‘聊天备份’的激活码，并且在社交账号上对客户添加了‘客户画像’信息，才会上报客户管理。
- [全部群聊](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/quan-bu-qun-liao.md): 群组上报规则：社交账号是群主或群管理员的群才会上报并显示在群组列表中
- [监控员工聊天、查看账号聊天记录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/jian-kong-yuan-gong-liao-tian-cha-kan-zhang-hao-liao-tian-ji-lu.md)
- [设备管理](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-bei-guan-li.md)
- [客户继承](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ke-hu-ji-cheng.md)
- [粉丝线索](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/fen-si-xian-suo.md): 便于您快速、灵活地将粉丝线索重新分配给指定客服（支持系统进粉及手工导入）
- [敏感词监控、敏感行为监控](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/min-gan-ci-jian-kong-min-gan-xing-wei-jian-kong.md)
- [员工工作量+工作质量统计](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/yuan-gong-gong-zuo-liang-+-gong-zuo-zhi-liang-tong-ji.md): 路径：打开系统后台，【 内控管理 】 → 【 工作量统计 】 查看
- [组织管理](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/zu-zhi-guan-li.md): 精准映射您的真实组织架构，定义部门与岗位权限，实现部门、岗位、人员权限的自动化管理，通过精细化访问控制，严守数据安全；让管理告别混乱，为企业稳健发展提供坚实支撑。
- [设备锁](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/she-bei-suo.md): 设备锁专为客服日常工作场景设计 - 当客服在使用 ChatKnow 接待客户的过程中，需临时离开电脑（如取物、休息、处理线下事务等），开启设备锁即可快速锁定当前操作界面，有效防止聊天记录、客户隐私信息、会话内容等敏感数据被他人随意查看或操作，全方位保障服务过程中的信息安全与客户数据隐私。
- [换机指南](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/huan-ji-zhi-nan.md): 当您需要更换新的电脑且有大量社交账号需要重新登陆时，换机可以让您免于再次扫码/输入账号登录
- [文本转语音](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/wen-ben-zhuan-yu-yin.md): 您可以在客户端 「 右侧工具栏—文本转语音 」中找到入口，
- [AI回复](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/ai-hui-fu.md)
- [WhatsApp协议号登录](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/whatsapp-xie-yi-hao-deng-lu.md): 支持导入 WhatsApp 协议号快速登录，无需反复扫码或接码，即可登录账号会话。适用于多账号管理、设备更换、云端操作等场景，帮助您高效地接入与管理账号，减少登录成本，为您提升使用连续性与操作便捷性。
- [WABA账号使用说明](https://docs.chatknow.com/chatknow-kuai-su-ru-men-tu-wen-jiao-cheng/waba-zhang-hao-shi-yong-shuo-ming.md): 接入 Meta 官方 WhatsApp Business API，支持模板消息、多客服协作、自动化营销与 CRM 对接，打造稳定的企业级海外客服与营销体系
- [更新日志](https://docs.chatknow.com/geng-duo/geng-xin-ri-zhi.md): ChatKnow的成长之路
- [名词解释](https://docs.chatknow.com/geng-duo/ming-ci-jie-shi.md): 系统特定名词解释
- [联系客服](https://docs.chatknow.com/geng-duo/lian-xi-ke-fu.md)